Frequently Asked Questions
Everything you need to know about your Luella shopping experience.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As we curate a variety of premium fabrics, we recommend checking individual item descriptions for fit notes, such as 'oversized' or 'true to size'.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label. Please note that jewelry and final sale items are non-returnable for hygiene and clearance reasons.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer express 2-day shipping at checkout for those who need their Luella pieces sooner. International shipping times vary by destination.
Do you restock items that are sold out?
To maintain exclusivity, many of our seasonal pieces are limited edition. However, for core essentials, you can sign up for 'Back in Stock' notifications on the product page to be the first to know when your size returns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Luella garments?
Care instructions are located on the inner seam tag of every garment. To ensure longevity, we generally recommend cold hand-washing or delicate machine cycles for our silks and knits, and laying flat to dry.